Refunds and digital product support

This page covers the current paid digital products: the $19 Five-Element Self-Action Handbook, the $4.99 digital blessing card, and the $9.99 five-element wallpaper set. Prices and the product delivered are shown before checkout.

The free reading, previews and public pages do not create a payment obligation.

If a paid digital creation fails to generate, the signed-in owner can open the order and request one retry or a refund. The retry is bounded and a system failure does not consume the redraw allowance. We review the request against the order record before taking action.

A support request is not a promise that a payment has already been reversed. We will show the request state on the order and send the result to the account email when email delivery is enabled.

An operator submits eligible refunds through the payment provider. Once the provider confirms the refund, the order is marked refunded and access to the refunded digital creation is revoked. We do not keep a second copy of card details.

If your payment was duplicated, the product was not delivered, or you need to rely on a mandatory consumer right, write to hello@orientalpower.co with your order ID. We will investigate the payment and the delivery record.

This page does not limit any refund, cancellation or other consumer right that cannot lawfully be waived where you live. Nothing here is a promise of a particular result when the facts or the law require an individual review.